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Frequently Asked Questions
Q: How
do I Pick up the Keys in Chicago?
A: Let us know via email when you plan to arrive twenty-four
hours before check-in. Call us when you are approaching the
apartment. Normally, we meet you in the lobby with the key. If we
are out of town, we use a key service in Chicago. The key is handled by Sapo,
the manager of
Michael’s Pizzeria & Tavern. His cell phone number is
1- (773)
574-5149.
Q: Is there an Internet
connection?
A: Belle Plaine offers complimentary high-speed
wireless Internet access. Connect with Home_ISB and enter the
access code 7738990260. Bittersweet has no Internet access.
Q: What
Type of Payment is Acceptable?
A: We require payment of the deposit via a credit
or debit card using PayPay.
You do not need a PayPal account to make a payment via
PayPal.
The balance is due in cash on arrival. We do not accept
any other forms of payment.
Q:
What Happens if I Cancel my Booking?
A: Unfortunately, the deposit is non-refundable
because the property is taken off the market after the booking is
made. There is no further charge.
Q:
What Additional Charges (and Taxes) are there?
A:
There is a one-time cleaning fee of $35/₤30
per stay.
At the moment, there are no
further
charges.
Q:
What if I need a cleaning service during my stay?
A:
A cleaning service can be
provided for $35 with 48 hours notice.
Q: Is
a Receipt Available?
A: Yes, on request.
Q: What if I arrive
before the 3:00 pm check-in?
A: If the apartment is clean, we allow but cannot guarantee early
check-in. However, you can leave luggage in the apartment and
collect the keys if cleaning is in process.
Q:
What Happens if I Loose or Fail to Return the Keys?
A: We will supply you with a new set of keys.
However, there is a $50/₤30 charge for the
replacement.