Frequently Asked Questions

Q: How do I Pick up the Keys forthe Bittersweet (Chicago) apartment?
A: For your convenience, we offer 'self check-in' for Bittersweet.  A week before check-in, we will sent an email requesting payment of the balance via PayPay.  There is a three and a half percent administration charge on this payment.  On receipt of the payment, we will email detailed check-in instructions.

Q: Briefly, how does 'Self Check-In' work?
A: We provide a set of keys in a lockbox attached to the railing outside the door to the building.  You will need the 'dongle' on the key to gain access to the building.  The door to the apartment itself can be opened either with the key or by entering a code on the numeric keypad:

   

Q: How do I Check Out?
A: Leave the keys on the kitchen counter and lock the front door behind you, making sure that you have not left any property in the apartment.

Q: What if I arrive before the 3:00 pm check-in?
A: We allow but cannot guarantee early check-in.  We clean the apartment for the next guest between 11am and 3pm.  However, you can collect the keys and leave luggage in the apartment while we clean it if the prior guests have checked-out.

Q: Where is the parking?
A: Street parking is available.  However, we recommend renting our parking space at an additional cost of $10 per night.  The parking space is located a block away at 832 W Belle Plaine Avenue:


Q: How Does the Futon Work in the Bittersweet Apartment?
A:
 

Q: Is there an Internet connection?
A: All properties include complimentary high-speed wireless Internet access. The Bittersweet wireless ID is HHHomes: the password is 7738990260.

Q: What are the directions from O'Hare?
A: You can get a taxi from O'Hare for $35 to $40.  Alternatively, you can use public transportation.  The CTA/'L' blue line terminal is in Terminal 2.  Just follow the signs in Terminal 2.  The cost is $2.25.  Get off at Irving Park.  From Irving Park you can either catch a cab ($15) or get the 80 bus (25 cents - transfer price, so keep your ticket).  Get off the bus at Broadway.

Q: What are the directions from Midway?
A: You can get a taxi from Midway for $35 to $40.  Alternatively, you can use public transportation.  Just follow the signs to the CTA/'L' orange line.  The cost is $2.25.  Get off at State and change to the Red line (to Howard).   Get off the train at Sheridan.

Q: Is a Receipt Available?
A: Yes, on request.