Frequently Asked Questions

Q: How do I Pick up the Keys in Chicago?
A: Let us know via email when you plan to arrive twenty-four hours before check-in.  Call us when you are approaching the apartment.  Ian's cell number is 1- (773) 899 0260.  Normally, we meet you in the lobby with the key.  If we are out of town, we use a key service in Chicago.  The key is handled by Sapo, the manager of Michael’s Pizzeria & Tavern.  His cell phone number is 1- (773) 574-5149.


Q: How do I Check Out?
A: Leave the keys on the kitchen counter and lock the front door behind you, making sure that you have not left any property in the apartment.


Q: Is there an Internet connection?
A: The Aberdeen properties and Belle Plaine offer complimentary high-speed wireless Internet access on request.  Internet access is available at Bittersweet for $5 per day.


Q: What if I need a cleaning service during my stay?
A: A cleaning service can be provided for $35 with 48 hours notice.


Q: What are the directions from O'Hare?
A: You can get a taxi from O'Hare for $35 to $40.  Alternatively, you can use public transportation.  The CTA/'L' blue line terminal is in Terminal 2.  Just follow the signs in Terminal 2.  The cost is $2.25.  Get off at Irving Park.  From Irving Park you can either catch a cab ($15) or get the 80 bus (25 cents - transfer price, so keep your ticket).  Get off the bus at Broadway.


Q: What are the directions from Midway?
A: You can get a taxi from Midway for $35 to $40.  Alternatively, you can use public transportation.  Just follow the signs to the CTA/'L' orange line.  The cost is $2.25.  Get off at State and change to the Red line (to Howard).   Get off the train at Sheridan.


Q: Is a Receipt Available?
A: Yes, on request.


Q: What if I arrive before the 2:00 pm check-in?
A: If the apartment is clean, we allow but cannot guarantee early check-in.  However, you can leave luggage in the apartment and collect the keys if cleaning is in process.